Quick answers

Good questions.
Clear answers.

A little clarity for your next step.

38 answers to help you along.

Do I need coding or design experience?

No. Waltz guides you through setup, and the visual editor lets you select the text, images, and sections you want to change.

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How do I create an account?

Open Waltz, choose Create an account, enter your name, email, and password, and accept the Terms and Privacy Policy. Then introduce your business and choose a brand direction.

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Why do I need to validate my email?

Validation confirms that you can access your sign-in email. Use Send validation link, open the latest email, and follow the link within one hour. Check your spam folder if it does not arrive.

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Do I need a card for the Free Trial?

No. You can explore Waltz for one day without a card. The trial includes one webpage to edit and preview, two AI images, one media video, one image post OR one post video total, and five website AI prompts.

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How much do the paid plans cost?

Basic is $25 per month and Unlimited is $99 per month. Prices are in US dollars. Review the total shown at checkout before confirming.

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Can I publish during the Free Trial?

Publishing and custom domains require a paid plan. Use the trial to build your brand, edit your webpage, and preview your work.

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Does Unlimited mean there are no creation limits?

Unlimited includes monthly caps: five new webpages, 50 AI images, 10 media videos, five 3D models, 50 image posts, and 30 post videos. Website AI prompts are unlimited, subject to fair use.

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How many pages can I create?

Free Trial lets you edit and preview one webpage. Basic includes one webpage total. Unlimited includes five new webpages per month, and existing pages remain in your library when the allowance resets.

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When do my allowances reset?

Paid creation allowances renew on your billing anniversary. Check the date in Plan & billing. Basic’s one-page capacity and the trial’s one-time allowances do not renew into additional pages or creations.

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Do uploads and edits use an AI allowance?

Uploading your own files and making ordinary edits do not use an AI creation allowance. Generating a new image, video, post, model, page, or website text result uses the corresponding allowance.

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Does upgrading refill the allowance I have already used?

Your current cycle’s consumed usage carries over when you change paid plans. You receive the new plan’s limits, rather than a fresh cycle of unused creations.

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What happens when my trial ends?

Choose a paid plan to continue creating and editing and to publish your webpage. You can review your trial status and plan options in Plan & billing.

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What is the difference between saving and publishing?

Saving keeps your working draft. Publishing makes the selected page’s reviewed version available to visitors. A saved draft can differ from the published page.

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Why does my published page still show old text?

You may have saved a draft without publishing it, or publication may still be in progress. Check the selected page’s status and publish the updated draft when it is ready.

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Does changing my brand redesign existing pages and posts?

New creations use your saved brand. Existing pages and posts keep their appearance, so you can update them deliberately in their editors.

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Does creating a page immediately publish it?

No. Create the page, review and edit its draft, then publish that page separately.

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Can I show my products and pricing?

Yes. Choose a Products or Pricing page type and add the details visitors need. Waltz’s page creation does not include a customer shopping-cart checkout.

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Does connecting a domain publish my website?

No. Connect the domain using the settings shown in Waltz, then publish your webpage separately. Check both the domain connection and page status.

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Does allowing search discovery guarantee Google will list me?

No. It allows your public website to be eligible for discovery. Search engines decide when to index pages and how to rank them.

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How do I receive inquiries from my website?

Create a form in Leads → My Forms and place it with Add → Form in the website editor. Publish the page, send a test inquiry, and check its details in Leads.

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Can I add a lead manually?

Yes, on a paid plan. Choose Create lead and enter a first name, last name, and email. Add contact details, status, labels, inquiry context, and private notes as needed.

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Are my private lead notes sent to a customer?

No. They help you record context and your next action. Adding a note does not send a message or create an automatic reminder.

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Can I import Excel contacts?

Yes. Use XLSX or CSV under 20 MB with no more than 10,000 lead rows. Put Excel contacts on the first worksheet, include First name for every lead, and review the import preview.

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Will importing merge duplicates?

No. Imported records are added as New and existing records stay unchanged. Remove duplicates before importing and avoid importing the same file twice.

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Which details can I import?

First name is required. Supported optional columns are Last name, Email, Phone number, Company, WhatsApp number, Message, and Budget. Add labels, statuses, notes, and custom fields in Waltz after importing.

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Why can’t customers find an appointment time?

Check that the option is active, hours are saved, and the time zone is correct. Review days off, minimum notice, booking horizon, time between appointments, and occupied slots.

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Can I review appointments before accepting them?

Yes. Turn on Approve requests first in the appointment option. Requests stay Pending until you approve or decline them.

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How do I choose an online meeting location?

Choose Google Meet or Zoom in the appointment option. Review the saved appointment details and make sure your customer has the information needed to join.

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Which appointment notifications can I choose?

In Settings → Notifications, choose In Waltz and Email preferences for appointment updates. These control notifications to you; review customer communication separately when an appointment changes.

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How do I share a booking link?

Open Appointments → Website widgets, choose the option, and use Copy link. Open it in another browser window to check the calendar before sharing it with a customer.

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Does saving a post publish it to social media?

No. Save the design to your Library, export the file, and share it through the social platform you use. Saving and sharing are separate actions.

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What is the difference between My Media and My Posts?

My Media holds reusable files. My Posts combines a message, format, optional images, and your brand into a finished design or video for sharing. Their creation allowances are separate.

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Can I use a photo when generating a 3D model?

Yes, with Unlimited. Add one optional PNG or JPG reference up to 10 MB. The image guides your request; review the resulting model before using it.

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Can I invite team members?

Each Waltz account has one owner. Team invitations and additional user roles are not available.

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Is Waltz available in Spanish?

Waltz’s interface is in English. You can record your preferred language in My account.

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Is Download data a complete backup?

The structured JSON export includes supported account, business, brand, lead, form, appointment, and preference data. It excludes media files, post designs, and website projects. Keep separate copies of those files.

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Will hiding my address remove it from existing pages?

Your visibility choice is used for new page creation. Review existing pages and remove any address you previously added to their text or designs.

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How do I cancel or get help with my account?

To stop renewing, open Plan & billing → Cancel subscription and review the end date before confirming. Account deletion is a separate action in My account. For help, email info@waltzmarketing.com or call 888-750-4240. Include the screen, action, and exact message.

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